Internal regulations

INCOME

1.- All clients must register at Reception, presenting an official document that identifies them.

2.- Clients under 16 years of age must enter accompanied by an adult who is responsible for their actions.

3.- Upon entering you must cancel the stay.

4.- All visitors must identify themselves at the Reception and stay no more than one hour. If you decide to stay longer you must cancel your stay.

5.- Pets of a non-dangerous breed with a collar are allowed, always in sight of the owner, and they may not enter the pools.

6.- The maximum number of people per picnic group is 15 people and 10 people in the case of camping. Groups greater than this amount must be quoted in an extraordinary way and their feasibility evaluated with the administration of the venue.

7.- Entrance to the venue is from 10:00 a.m. to 7:00 p.m. and departure is until 7:00 p.m.

8.- Upon entering the premises, a guarantee proportional to the number of people and number of days that the clients will be in the premises will be requested. Said guarantee will be returned in full to the clients unless any sanction is applied to them. Sanctions regulated in this document. The guarantee will be $2.000CLP per person, per day, with a cap of $10.000CLP per person.

RESPECT

9.- All guests must behave and dress in a way that does not undermine the morale, safety and tranquility of the rest.

10.- The client who is caught bothering his neighbors, drunk or drugged in a way that affects the healthy coexistence of travelers will be expelled from the premises without the right to economic compensation for withdrawal early from the compound.

11.- All guests are prohibited from destroying nature, cutting down trees, extracting materials, collecting flowers or fruits, hitting or disturbing animals, etc.

12.- Any person who causes damage to the infrastructure, gardens or plants of the enclosure must be held responsible for the damage.

13.- The consumption of drugs or illicit substances within the premises is prohibited.

14.- The use of audio devices such as speakers, horns and radios in the swimming pool sector and common spaces is prohibited.

SECURITY

15.- The entry of weapons or objects that could cause accidents to people and to the premises is strictly prohibited.

16.- All pets must remain in the care of their owners with their respective leash and try not to disturb their neighbors. Pet ownership is the complete responsibility of the owner.

17.- The camper must leave all of his belongings well protected. The Administration will not be responsible for theft or loss.

18.- It is not allowed to make a fire, except in the places expressly determined for it.

19.- - Only charcoal should be used in grills and avoid high flames that cause damage to live fences and adjacent trees.

20.- The use of the sector for a night fire must be requested at the Reception, to evaluate the feasibility and take the pertinent security measures if necessary.

21.- Smoking is prohibited in the forest, swimming pool area and closed spaces of the campsite except in areas specially delimited for smokers.

22.- All children under 12 years old must enter the pool under the supervision of an adult.

SILENCE

23.- The use of sound equipment above 70dB measured directly at 1 meter from the audio equipment is prohibited.

24.- From 24.00 hrs. at 08:00 a.m. Hours of silence and rest are determined. During this time the guest will avoid all kinds of noises, shouts, etc. that disturb healthy coexistence. And during these hours the use of sound devices is prohibited.

SANCTIONS

25.- The exit time of the venue is at 7:00 p.m., if the visitors make their withdrawal after this time, $1.000CLP will be deducted from the guarantee for each additional hour multiplied by the total people.

26.- Loss of shower keys or lockers. The loss of any of these elements will be sanctioned with an absolute value of $3.000CLP.

27.- As a disciplinary measure, the guarantee will be withheld in its entirety in cases where it is necessary to cover damage to the venue or in the case of serious and repeated violations of the regulations. In the case of violations of the regulations, these will be duly reprimanded verbally prior to executing the economic sanction.

CLEANUP

28.- It is mandatory to deposit garbage in containers prepared and marked as dumpsters.

29.- Maintaining cleanliness is everyone's task to avoid plagues of flies, mice, etc.

30.- Keep food stored in containers with lids and out of reach of animals.

31.- In those containers destined for recycling, only said material can be deposited.

32.- Customers who enter with their pet must collect their feces.

33.- Smokers: it is forbidden to throw cigarette butts on the ground or on any organic matter.

BOOKING POLICY

*Tentative reservations will remain valid, only as long as there is no new reservation on the same date willing to guarantee payment. In this case, you will be informed that the reservation is canceled or eliminated.

34.- To confirm reservations, a payment is required. The maximum term for payment is 72 hours after receipt of your registration, otherwise the reservation is void. In the event that the reservation is made close to the check-in date, the reservation payment method must be coordinated and made as soon as possible. Otherwise, the reservation will be considered only tentative.

35.- Reservations are not made less than one day before arrival.

36.- Cancellation due to failure to arrive at the venue: If the passengers have not entered the venue between the check-in time, from 10:00 a.m. to 7:00 p.m., the reservation will be canceled without option to refund the payment or change of dates. Those passengers who are going to make a late arrival at the venue can coordinate with the administration to keep the reservation standing with extended hours.

37.- Cancellation of camping and picnic reservations:

   37a.- 10 days before your check in you can cancel your reservation and 100% of your payment will be returned.

   37b.- From 9 to 4 days before your check-in you can cancel your reservation, but a charge equivalent to 50% of the total payment will be made.

   37c.- If you cancel your reservation 3 or less days before the date of your check-in, 100% of the total payment will be charged.

   37d.- Cancellations due to weather conditions, natural disasters, geopolitical and/or health situations will only give you the option to change the date without additional charge to schedule earlier or later dates in a range from 9 months to the date of check in of the reservation. Subject to availability of dates.

38.- Cancellations of special reservations (events, groups, institutions, etc):

   38a.- If the reservation is canceled before 7 days after the date on which the reservation is registered, 100% of the payment will be refunded.

   38b.- If the reservation is canceled between 8 and 14 days after the date on which the reservation is registered, 50% of the payment will be refunded.

   38c.- If the reservation is canceled after 15 days from the date on which the reservation is registered, it does not apply to the refund of the payment made.

   38d.- Regardless of the previous points, any cancellation made 10 days or less prior to the check-in date does not apply to a refund of the subscription.

   38e.- Cancellations due to weather conditions, natural disasters, geopolitical and/or health situations will only be given the option of changing the date without additional charge for earlier or later dates in a range of 9 months to the date of check in of the reservation. Subject to availability of dates.

39.- Change of dates:

   39a.- You can request a change of reservation dates 10 days before check-in, subject to availability of the new requested date.

   39b.- You can request a change of reservation dates between 9 and 4 days before check-in, but with a charge of 20% of the payment, subject to availability of the new date requested.

   39c.- Date changes are not allowed 3 or less days before the scheduled check-in. In this case, a new reservation must be registered.

40.- There will be no refunds when the passenger leaves the premises before the scheduled check out date. In the event that the cause is force majeure such as death or illness of a close family member, extreme weather, geopolitical and/or health conditions, and/or illness of any of the passengers, passengers will be offered the option to come in other dates within 9 months since his retirement to make use of the remaining time.

Covid-19 Annex

For everyone's safety:

41.- All clients must enter with their mask.

42.- Any person who enters the premises must go through Reception for the respective sanitary control. If a member of the group has a fever, the group as a whole will not be able to enter the venue.

43.- The number of people per group cannot be greater than what is regulated by the Chilean goverment Step-by-Step Plan, depending on the phase in which the community is.

44.- Adults and children must wear a mask in all common areas and bathrooms, as well as when moving around the premises.

45.- Smokers may smoke only in the assigned quincho, using a personal ashtray (It is forbidden to throw butts in inappropriate places).

46.- For access to closed dining rooms it will be mandatory to present the current mobility pass.

Covid-19 Swimming Pools Protocol

47.- Exempt from the obligation to wear masks those people who are in open spaces of swimming pools that are not in movement and are 2 or more meters away from another person. In addition, the use of masks will not be mandatory for people who are using the bathroom areas.

48.- Maintain a distance of at least 1.5 meters between people at all times

49.- The venue's dressing rooms may not be used.

50.- For safety reasons, the use of swimming pools will be in turn according to the capacity regulated and established according to current regulations. The capacity will be indicated in the swimming pool sector.

51.- Do not enter with objects that can be shared, such as: balls, inflatable games or others.